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If we ever need more money or to refinance I would not hesitate to call my mortgage coach to assist us once again. It was so very helpful having someone there to do our loan for us. If we ever had a query and could not get hold of him immediately, he would always call us straight back so we were never left waiting. What was also reassuring, is that our mortgage coach explained everything in simple terms so we understood exactly what we were doing and the whole process seemed to happen very quickly which is always an added bonus!
Cristine -- Huntingdale, WA
Using a mortgage coach made our experience a whole lot easier. What we found made all the difference is the very personal service – we weren’t made to feel like a number which is what usually happens when you deal with a bank. We were kept very well informed the whole way so we always felt comfortable. Our mortgage coach listened to our needs, we told her what we wanted and she found the product that suited us, so we weren’t talked into signing with just any bank that she may have got a better kick back from. I have recommended the service to a few of my friends already and I am also looking into the possibility of refinancing soon – and our mortgage coach will be the first person I call.
Malcolm -- Bullsbrook, WA
If we had to go through the whole experience again, I have to say there wouldn’t be one thing I would want to change. I can only speak glowingly of our experience and our mortgage coach – the quality and amount of support she provided for us was excellent. I would recommend our mortgage coach to anyone and we would certainly use the service again in exactly the same way.