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I have used the mortgage coach service from Mortgage Free Australia twice now, and have had a fantastic experience both times. Our mortgage coach was brilliant, the whole process was very professional. One of the main reasons I keep coming back to Mortgage Free Australia for finance is the great customer service. Lots of companies are happy just to get your business then not worry about the customer, but that’s not the case at Mortgage Free Australia. Everyone is very friendly and helpful – the whole follow through just shows it’s a very professional service.
Shane -- Beckenham, WA
If we had to go through the whole experience again, I have to say there wouldn’t be one thing I would want to change. I can only speak glowingly of our experience and our mortgage coach – the quality and amount of support she provided for us was excellent. I would recommend our mortgage coach to anyone and we would certainly use the service again in exactly the same way.
Stephen -- Toodyay, WA
A few years ago we did a bathroom renovation which was around $12,000. I punched the estimated cost into the Mortgage Reduction Plan software and it really didn’t make much of a blip on our loan repayment term. Not like I was expecting. I thought, “Well, this can’t be right”. At the time, I had to go see the bank and talk about money anyway. When I spoke to our banker about how little difference the projected $12,000 redraw seemed to affect our loan, he put it in his banks’ computer program… and it came out the same! He said, “Oh, yeah, that’s right”, so I knew it was. When we actually spent the money and did the reno, it worked!
I heard about the Mortgage Reduction Plan software a few years ago. I think I saw it on the local Current Affairs programme. I went in and investigated it. It’s great because we’ve been doing a lot of renovating over the last four or five years at our home, and we’re both on wages, so we can put the “what ifs” into the program to see what’s going to happen in the next four or five years with our loan.
Mortgage Free Australia has fantastic support for the Mortgage Reduction Plan software, too. Sometimes I’ve put the in figures a bit wrong and I’ve had to ring up to get some help. The guys at Mortgage Free Australia have been really, really helpful. I can thoroughly recommend the online Mortgage Reduction Plan software. I’ve been using it now for over 3 years.
Marion Carter (Administration Officer), Mira Mar, Albany WA 6330