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At the time we needed to get a loan, both my partner and I were self employed and were told by a number of brokers that we basically didn’t fit the mould and wouldn’t get a loan. But then we spoke to our mortgage coach from Mortgage Free Australia and she made it happen for us when we thought it never would. We found her easy to reach and she was always very responsive – so when we were both back in salaried positions, we went to her again to refinance our loans and got an even better interest rate, so if she hadn’t helped us get that initial loan in the first place who knows where we would be now.
Karen -- Belgrave Heights, Vic
You’ve absolutely got rocks in your head if you’re not destroying your loan using this system! I got your book ‘How to Be Mortgage Free in 4 Easy Steps’ and I put it on the side for a week or so, thinking, “Oh, I’ve got to read that”. And then one night I couldn’t sleep, so I read it. I read it all in one go. Afterwards, I thought, “Right, I’ve definitely got to do something about the obvious waste of money occurring with my mortgage!”
I decided to use a Mortgage Coach to fix the problem because of the excellent common-sense information in the book. The coach I used, Lorelle McCormack, was superb and couldn’t do enough for us. The way she kept me in touch with the progress of my loan was very good. Lorelle always gave me a ring saying what was happening with the loan, or that I was going to receive documents in the mail and when I got the documents what to do with them.
I remember one of the forms I got from the bank that I just didn’t understand. I rang up Lorelle and she rang back -- within about a minute -- and told me what it was about... and this was at half-past-nine at night!
The fact that Lorelle came out to our place at a time convenient to us and took the time to explain everything was the most important aspect to me. First Lorelle came to my office to meet me, then she came to my home and met my wife. I wouldn’t run around the banks trying to find things out, I just wouldn’t do that. I appreciated Lorelle’s care of my situation, because it’s a pretty big decision getting a new mortgage—we’re talking six figure numbers!
If my circumstances change, I’d certainly use a Mortgage Coach in the future.
Charlie Gunningham, (Founder & Director, AussieHome.com), Woodlands WA 6018
I have used the mortgage coach service from Mortgage Free Australia twice now, and have had a fantastic experience both times. Our mortgage coach was brilliant, the whole process was very professional. One of the main reasons I keep coming back to Mortgage Free Australia for finance is the great customer service. Lots of companies are happy just to get your business then not worry about the customer, but that’s not the case at Mortgage Free Australia. Everyone is very friendly and helpful – the whole follow through just shows it’s a very professional service.