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We were buying a business and had tried to go through the banks ourselves, but were finding the process very time consuming and felt as if we weren’t getting the answers we needed. Then our lifesaver came in the form of a mortgage coach – it was as if immediately all the worry and stress was taken off our shoulders and out of our hands. Suddenly here was someone who understood the stress we were going through in buying our business. As part of his service, he did all the running around and organised all the paperwork plus found the best deal that suited us and our long term plans as well. Our mortgage coach took the time to sit with us and explain all the legalities of our loan in detail so that we could understand. I know he only had our best interest at heart – he was professional, trustworthy, reliable, flexible and most importantly, understanding of our needs and what we wanted. This really was the best experience I have ever had using a mortgage coach, so there is no other option for us other than to use him again when the time comes.
Kim -- Bakers Delight, Woodlands, WA
Using a mortgage coach made our experience a whole lot easier. What we found made all the difference is the very personal service – we weren’t made to feel like a number which is what usually happens when you deal with a bank. We were kept very well informed the whole way so we always felt comfortable. Our mortgage coach listened to our needs, we told her what we wanted and she found the product that suited us, so we weren’t talked into signing with just any bank that she may have got a better kick back from. I have recommended the service to a few of my friends already and I am also looking into the possibility of refinancing soon – and our mortgage coach will be the first person I call.
Malcolm -- Bullsbrook, WA
At the time we needed to get a loan, both my partner and I were self employed and were told by a number of brokers that we basically didn’t fit the mould and wouldn’t get a loan. But then we spoke to our mortgage coach from Mortgage Free Australia and she made it happen for us when we thought it never would. We found her easy to reach and she was always very responsive – so when we were both back in salaried positions, we went to her again to refinance our loans and got an even better interest rate, so if she hadn’t helped us get that initial loan in the first place who knows where we would be now.
