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At the time we needed to get a loan, both my partner and I were self employed and were told by a number of brokers that we basically didn’t fit the mould and wouldn’t get a loan. But then we spoke to our mortgage coach from Mortgage Free Australia and she made it happen for us when we thought it never would. We found her easy to reach and she was always very responsive – so when we were both back in salaried positions, we went to her again to refinance our loans and got an even better interest rate, so if she hadn’t helped us get that initial loan in the first place who knows where we would be now.
Karen -- Belgrave Heights, Vic
After doing some research of my own, I found the Mortgage Free Australia website on the internet and seeing as I was in the market for a new home loan, I went through their channels of obtaining a mortgage coach. For previous loans I have in the past gone through the major banks on my own, but this time I was very happy with the efficiency of using a mortgage coach. Every aspect of the process was beneficial to us – I was very pleased with the way our mortgage coach handled our application from start to finish – she did all the major research for us in terms of what we wanted in our loan. It was all done in a very professional manner and I would certainly consider using her services again.
Alan -- Kallista, VIC
We were buying a business and had tried to go through the banks ourselves, but were finding the process very time consuming and felt as if we weren’t getting the answers we needed. Then our lifesaver came in the form of a mortgage coach – it was as if immediately all the worry and stress was taken off our shoulders and out of our hands. Suddenly here was someone who understood the stress we were going through in buying our business. As part of his service, he did all the running around and organised all the paperwork plus found the best deal that suited us and our long term plans as well. Our mortgage coach took the time to sit with us and explain all the legalities of our loan in detail so that we could understand. I know he only had our best interest at heart – he was professional, trustworthy, reliable, flexible and most importantly, understanding of our needs and what we wanted. This really was the best experience I have ever had using a mortgage coach, so there is no other option for us other than to use him again when the time comes.
